GEOCART Purchases UltraCam Falcon in Germany

Geocart logoOperating since 1966, GEOCART GmbH knows about data capture and  photogrammetry.  Add to this their experience with operating UltraCam large format camera systems, and it’s a nice endorsement for the UltraCam Falcon that the German company recently added one to their arsenal of data acquisition tools that also includes the UltraCam Eagle.

What I love about the UltraCam Falcon is the configuration options that are available to customers when purchasing. The choice of footprints and lens focal lengths allows buyers to acquire a system that is tailor-made for their projects. The smart people at GEOCART apparently share this appreciation for this particular UltraCam model.

Congratulations to everyone at GEOCART GmbH from the entire UltraCam team!

(Full press release below.)

-Jerry Skaw, Microsoft UltraCam Team

GEOCART Purchases UltraCam Falcon in Germany

Graz, Austria — July 31, 2014 — GEOCART GmbH has contracted with Microsoft’s UltraCam business unit and subsidiary to purchase an UltraCam Falcon, one of the well-known third-generation UltraCam digital aerial camera systems being adopted worldwide.

The UltraCam Falcon offers a versatile platform for aerial mapping projects. The system is available with two different focal lengths–a standard 100mm focal length or a wide-angle 70mm focal length–and two different footprint sizes (14,430 pixels across or 17,310 pixels across the flight strip).

GEOCART selected the 100mm lens and the 14,430 pixel footprint configuration, which offers the flexibility to utilize the Falcon in conjunction with its UltraCam Eagle, also equipped with a 100mm lens, for large projects, or to fly the Falcon alone at low-level altitudes to obtain high-resolution images. The Falcon’s frame rate of up to one second captures images up to 2cm ground resolution.

“The UltraCam Falcon complements our large-format UltraCam Eagle camera,” said Dr. Thore Kiski, owner of GEOCART. “Together the Falcon and Eagle give us the opportunity to cover a wide range of applications requiring everything from high image resolution at low flying altitude to quick coverage of huge areas at high altitude with a very large footprint.”

GEOCART began operating UltraCam systems in 2007 with its purchase of an UltraCamX. Since that time, it has purchased and flown the UltraCam Eagle with 80mm, 100mm and 210mm lenses, as well as completed projects with the UltraCam Osprey. “We look forward to enhancing our operations with the capabilities of the Falcon,” said Kiski.

“GEOCART continues to be receptive to adopting the latest UltraCam technology to achieve increased efficiency and better quality products and services,” said Alexander Wiechert, Microsoft Business Director. “The UltraCam Falcon is a highly useful addition to GEOCART’s data acquisition resources.”

About the UltraCam Falcon
The UltraCam Falcon features include:

  • PAN, color and NIR data captured in one pass
  • Ground Sample Distance (GSD) up to 2cm
  • Choice between two image footprint sizes (14,430 * 9,420 pixels or 17,310 * 11,310 pixels across the flight strip)
  • Choice between two lens focal lengths (the standard 100mm Pan or wide-angle 70mm Pan)
  • Integrated unit that contains all components in the sensor head
  • Solid-state image storage system that holds approximately 7,500 images (with 14,430 pixel footprint) and 5,200 images (with 17,310 pixel footprint)
  • Compatible with UltraNav flight management and direct georeferencing system from Applanix

About Microsoft’s UltraCam Business Unit
With its operations based in Graz, Austria, and sales and support teams in North America and Asia, Microsoft’s UltraCam business unit brings more than two decades of photogrammetry expertise to Microsoft’s Bing Maps business unit. The division is responsible for the highly successful line of UltraCam digital aerial mapping systems that today include the UltraCam Hawk, UltraCam Falcon, and UltraCam Eagle digital photogrammetric sensors, and the UltraCam Osprey nadir/oblique photogrammetric digital aerial sensor. Also offered is the UltraNav Flight Management and Direct Georeferencing system, designed to maximize the efficiency of UltraCam aerial mapping. Rounding out the UltraCam offerings is the fully integrated UltraMap workflow software system, with features that include high-density 3D point cloud creation, highly accurate and detailed digital surface model (DSM) generation, and ortho mosaicing capabilities based on an automatically generated DSM or traditional DSM.

About Microsoft
Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

About GEOCART GmbH
Since its origin in 1966, GEOCART GmbH has built a reputation as a leading German supplier of photogrammetric products and services with highly experienced employees utilizing the most modern technology available in the fields of surveying, photogrammetry and remote sensing. GEOCART conducts aerial photo flights using a Cessna 402 and turbine engine Piper Cheyenne IIXL, specially equipped with UltraCamX, UltraCam Eagle, and UltraCam Falcon digital camera systems. The firm mainly operates in Europe with additional international focus in areas such as Iraq. For more information about the company, go to www.geocart.de or contact Dr. Thore Kiske at (+49) 02366/1095-0 or kiske@geocart.de.

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Microsoft UltraCam Case Study: Leading Edge Geomatics

LEGO LOGOI am attending the MAPPS Summer meeting this week in Coeur d’Alene, Idaho. Not a bad place to be in July: it is beautiful in this part of the country and we have had perfect flying weather. Meanwhile, we have mostly been holed up in the hotel meeting rooms networking and discussing the business of mapping. A question that I have been asked–and that I am often asked when working with prospective new UltraCam operators–is what does installation and training look like. To this, I tell prospects that when their new UltraCam is delivered it is followed by someone from our Implementation and Support team who will install the system, train the operator on its use and then on the use of our UltraMap software, and that the whole experience is a matter of about a business week.  I am then typically asked about the ease of use of the UltraCam systems. “How long does it take to get up and flying and to be proficient.”  To this, I speak to Leading Edge Geomatics of New Brunswick, Canada.

Bruce and Bill Kidman approached me right about this time in the summer of 2012 interested in an UltraCam. Given their typical projects, we very quickly identified the 92 megapixel UltraCamLp as the best fit for them from our product portfolio. Leading Edge tested the camera that fall. We installed the camera in their aircraft on a Monday and Leading Edge was up and flying on Tuesday. By Friday they had calibrated, created operational checklists, trained a new camera operator, and had flown 5 projects which, as I recall, amounted to about 1,500 images. Certified UltraCam operators!

We recently published a case study on Leading Edge that I think you will find good reading. Take a look.

-Jerry Skaw, Microsoft UltraCam Team

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The UltraCam Eagle takes flight in Australia!

AAG logo

The UltraCam is increasing its dominion of the skies with the delivery of an UltraCam Eagle to Advance Aviation Group Pty Ltd (AAG), a Transwonderland Limited company (TWL) in Australia!

Recognizing the beauty of the exchangeable lens system, the AAG has opted for the 80mm and 210mm focal length lens systems to support the company’s low and high altitude projects. Additionally, the system acquisition included an UltraMount gyro-stabilized mount and the UltraNav GNSS and direct geo-referencing system.

Lens comparison UCE f80mm and f210mm lens systems.

Lens comparison UCE f80mm and f210mm lens systems.

My understanding is that TWL is one of the main group of traditional land owners in Papua New Guinea who is working towards implementing growing technology and developing business opportunities  in that area. Their intention is to train the local indigenous people to undertake their own aerial survey operations, including processing and final map/product output. Since receiving their Eagle, the camera has been kept extremely busy with projects leveraging both the 80mm and 210mm lens systems, AAG/TWL report that they are impressed with the lens exchange capability, and that the end customers are very happy with the quality of the data.

Congratulations to AAG/TWL from all of us on the UltraCam team!

Full announcement included below.

- Jerry Skaw, Microsoft UltraCam Team

First UltraCam Eagle in Australia Purchased by Advance Aviation Group

Graz, Austria — June 3, 2014 — Advance Aviation Group Pty Ltd (AAG), a Transwonderland Limited company, has contracted with Microsoft’s UltraCam business unit and subsidiary to purchase the first UltraCam Eagle “ultra-large” digital aerial camera to be delivered in Australia. The system is equipped with 80mm and 210mm exchangeable lenses, an UltraNav GNSS-Inertial Direct Georeferencing + Flight Management System and a gyro-stabilized UltraMount. UltraNav is an integrated unit that consolidates all navigation and flight planning components for simple installation and economical operations when compared to similar “standalone” systems.

AAG is a well established and respected passenger/freight forwarding aviation company providing aerial services and aircraft maintenance to regional Queensland and throughout Australia. The acquisition of the Microsoft UltraCam Eagle system introduces leading-edge aerial imagery technology and processing software to the Australian and western Pacific remote sensing market. Currently operating in excess of eight aircraft, the move into aerial surveying and mapping is an expansion of AAG’s services to better serve regional mining companies and other clients throughout Australia and Papua New Guinea.

“The UltraCam product line has proven its reliability over the years — we often operate in remote areas under difficult environmental conditions, so installation and operation needed to be straightforward and very dependable,” stated Alec Mercer, CEO of Advance Aviation Group. “We were also drawn to the Eagle’s attractive price-to-performance due to its high-volume data acquisition capabilities and excellent data quality.”

The UltraCam Eagle has an exchangeable lens system for added flexibility. AAG is purchasing the 80mm lens for efficient capture of large area regional projects, and the 210mm lens for high-altitude flying over central business district areas. Australian Air Traffic Control restricts flying over dense urban areas; however, with the 210mm lens, AAG is able to achieve 10cm GSD from a 12,000’ altitude.

“Microsoft is excited to provide AAG with its first digital aerial camera with flight planning and navigation software to support its entry into the Australian mapping market,” said Alexander Wiechert, Microsoft Business Director. “The UltraCam Eagle is the culmination of technology developed and tested for over ten years for the benefit of our customers.”

About the UltraCam Eagle
The third-generation UltraCam Eagle includes the following features:

  • Pan image footprint of 20,010 pixels across the flight strip
  • Enhanced electronics for improved frame rate and less noise (72 dB signal-to-noise ratio for high image dynamic) when compared to previous UltraCam systems
  • Innovative high-resolution, high-performance lenses and state-of-the-art CCD technology (@ 5.2 µm pixel size) for sharp images with a high dynamic range
  • Exchangeable lens system with 80mm, 100mm, and 210mm options
  • Integrated housing concept with all parts residing in a modular sensor head

About Microsoft’s UltraCam Business Unit
With its operations based in Graz, Austria, and sales and support teams in North America, Microsoft’s UltraCam business unit brings more than two decades of photogrammetry expertise to Microsoft’s Bing Maps business unit. The division is responsible for the highly successful line of UltraCam digital aerial mapping systems that today include the UltraCam Hawk, UltraCam Falcon, and UltraCam Eagle digital photogrammetric sensors, and the UltraCam Osprey nadir/oblique photogrammetric digital aerial sensor. Also offered is the UltraNav Flight Management and Direct Georeferencing system, designed to maximize the efficiency of UltraCam aerial mapping. Rounding out the UltraCam offerings is the fully integrated UltraMap workflow software system, with features that include high-density 3D point cloud creation, highly accurate and detailed digital surface model (DSM) generation, and ortho mosaicing capabilities based on an automatically generated DSM or traditional DSM.

About Microsoft
Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

About Advance Aviation Group
Advance Aviation Group is a privately owned geospatial services company based in Emerald, Queensland, Australia. The firm offers photogrammetric aerial surveys throughout Australia and the western Pacific and possesses data processing capabilities to produce a full range of high quality value-added products. For more information, go to www.advanceaviation.com.au or email Alec Mercer at amercer@advanceaviation.com.au or phone +61 (0)74987 5566.

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GeoAir Acquires UltraCam Falcon

geoair logoThe Microsoft UltraCam team prides itself on our pace of innovation. Between 2004 and 2011 we introduced three generations of UltraCam large format digital aerial photogrammetric systems that include:

  • the original UltraCamD
  • the UltraCamX
  • the UltraCamXp
  • the UltraCamXp Wide Angle
  • the UltraCamLp
  • and the UltraCam Eagle

The UltraCam Eagle introduced the third generation UltraCam architecture that also underpins the UltraCam Falcon, UltraCam Hawk and UltraCam Osprey oblique/nadir system, systems that were all brought to market between October 2012 and October 2013. The rate at which we have released new versions of our UltraMap photogrammetric software is equally impressive but for the sake of brevity, I will just note that the software was first released in 2010 and today consists of a complete, end-to-end photogrammetric workflow system that ingests UltraCam data and produces data products all the way to the point of point clouds, DSMs and orthomosaics.

Yet despite all this innovation, it is not obsolescence that drives UltraCam customers to invest in new UltraCam systems. In fact, many customers who purchased the original UltraCamD continue to use these systems as the workhorse of their aerial data acquisition projects. Because of the long life expectancy of UltraCam systems, it is when the productivity needs of UltraCam operators change that they then move to newer UltraCam systems with bigger footprints. Case in point: GeoAir, based in based in Cuernavaca, Mexico.

Geoair teamGeoAir has operated the UltraCamD since 2008. Their two UltraCamD systems continue to serve GeoAir well even today but as GeoAir General Director Wolfgang Kost is quoted in the announcement below, the company’s project collection requirements have grown to a few thousand kilometers. This presents the need for an UltraCam with a larger footprint than is provided by their UltraCamD systems and so GeoAir has recently added and UltraCam Falcon in its larger configuration (17,310 pixels across the flight path) to their fleet of camera systems. Meanwhile, their growing business needs have also recently included oblique data collection for which they use an UltraCam Osprey. This illustrates an aspect about the UltraCam line-up that I love: a full range of camera systems to meet an organization’s specific project and budget needs; and with the third generation architecture, an upgrade path that allows systems to be updated through refurbishment. So perhaps I will someday be reporting that GeoAir has upgraded their UltraCam Falcon to an UltraCam Eagle. But don’t be surprised if at that time they are also still operating their UltraCamD systems!  ;-)

Full announcement below.

- Jerry Skaw, Microsoft UltraCam Team

GeoAir Adds UltraCam Falcon to Aerial Resources in Mexico

 Graz, Austria — May 14, 2014 — GeoAir has contracted with Microsoft’s UltraCam business unit and subsidiary to purchase an UltraCam Falcondigital aerial camera system and UltraMap workflow software to handle large volumes of data efficiently.

GeoAir operates throughout Latin America and the Caribbean, primarily on medium-size corridor and cadastre projects for government entities and large private mining companies. GeoAir selected the 100mm lens and the 17,310 pixels across footprint for its UltraCam Falcon configuration to facilitate rapid data acquisition at high altitudes. In heavily congested airspaces like Mexico City, a higher flying altitude is a great advantage, and project delivery time can be improved by avoiding air traffic issues.

untitled4“We decided to purchase an UltraCam Falcon to augment our present equipment with a camera that better matches our project collection requirements, which typically are up to a few thousand square kilometers,” said Wolfgang Kost, General Director at GeoAir.“The UltraCam Falcon, positioned between the UltraCam Hawk and the ultra-large UltraCam Eagle in regards to image footprint and price, fit our needs quite well.”

“In addition to operating our two UltraCamD models and the new UltraCam Falcon, we are currently completing a 3D modeling project in Mexico City with an UltraCam Osprey, a versatile digital camera with nadir and oblique capture capabilities,” continued Kost. “Our high level of satisfaction with the UltraCam product line is a key factor in our purchasing decisions.”

“GeoAir has been a valuable partner to Microsoft in the Latin American region since purchasing its first UltraCamD in 2008,” said Alexander Wiechert, Microsoft Business Director. “GeoAir has experienced impressive growth over the years, which will be further supported by the technology built into the UltraCam Falcon.”

About the UltraCam Falcon
The UltraCam Falcon features include:

  • PAN, color and NIR data captured in one pass
  • Choice between two image footprint sizes (14,430 pixels across or 17,310 pixels across)
  • Choice between two lens focal lengths (the standard 100mm Pan or wide angle 70mm Pan)
  • Integrated unit that contains all components in the sensor head
  • Solid-state image storage system that holds approximately 7,500 images (with 14,430 pixel footprint) and 5,200 images (with 17,310 pixel footprint)
  • Compatible with UltraNav flight management and direct georeferencing system from Applanix

About Microsoft’s UltraCam Business Unit
With its operations based in Graz, Austria, and sales and support teams in North America and Asia, Microsoft’s UltraCam business unit brings more than two decades of photogrammetry expertise to Microsoft’s Bing Maps business unit. The division is responsible for the highly successful line of UltraCam digital aerial mapping systems that today include the UltraCam Hawk,UltraCam Falcon, and UltraCam Eagle digital photogrammetric sensors, and the UltraCam Osprey nadir/oblique photogrammetric digital aerial sensor. Also offered is the UltraNav Flight Management and Direct Georeferencing system, designed to maximize the efficiency of UltraCam aerial mapping. Rounding out the UltraCam offerings is the fully integrated UltraMap workflow software system, with features that include high-density 3D point cloud creation, highly accurate and detailed digital surface model (DSM) generation, and ortho mosaicing capabilities based on an automatically generated DSM or traditionalDSM.

About Microsoft
Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

About GeoAir
Founded in 1994 and based in Cuernavaca, Mexico, GeoAir operates its own fleet of aircraft to collect aerial imagery with photogrammetric digital cameras and a LiDAR scanner. GeoAir was an early adopter of digital aerial technology and has been responsible for mapping all of the major cities in Mexico, as well as the multi-year project to extend the Panama Canal and other projects in Europe, Latin America and the Caribbean. For more information about the company, go to http://www.geoair.net/or contact Wolfgang Kost at +52 777.365.0572 or wolf@geoair.net.

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Microsoft UltraCam Web Seminar: UltraCam Osprey Prime and UltraMap 3.2

UCOp_2At the ASPRS conference in Louisville, Kentucky, Microsoft’s UltraCam business unit introduced an updated version of the UltraCam Osprey, a digital aerial system that combines a high performing photogrammetric nadir camera with oblique image capture capabilities. The new version of the UltraCam Osprey has been redesigned with an 80mm focal length to enhance its nadir collection performance at higher altitudes without reducing resolution and the forward- and backward-looking cameras are redesigned to be single cones instead of two double cones to simplify the hardware and improve reliability.

In this web seminar we will talk about:

  • General camera design
  • Special features
  • Sample images
  • Achieved accuracies shown with a sample project
  • Integration into the UltraMap workflow

Presenters:
Alexander Wiechert, Business Manager
Michael Gruber, Chief Scientist

Who should attend:
Aerial mapping companies, Departments of Transportation, Surveyors, Photogrammetrists, organizations planning for digital camera operation and production.

Join Microsoft’s UltraCam experts in this 45-minute session to learn how you can optimize image quality flying an UltraCam, see our latest technological advancements and have your questions answered directly from our experts!

Register on the Web Events page of the UltraCam website.

- Jerry Skaw, Microsoft UltraCam Team

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XEOS Imaging Acquires UltraCam Falcon

xeos logoHaving worked in marketing for over 20 years, I have witnessed too often professional marketers being tasked with “generating product demand,” which is to say developing marketing initiatives that are designed to create demand for a product already engineered and brought to the market. It has always seemed to me that the simplest way to generate product demand is to start by building the right product for the market. And in my opinion, the UltraCam is just such a product.

When Jeff Cauchon and Tony St-Pierre of XEOS Imaging called me in the fall of 2013, they already knew they wanted an UltraCam. XEOS had been working with UltraCam data for a number of years, producing value-added data products for their customers from UltraCam data. Having worked with UltraCam operators, they were familiar with the reliability of the systems and the quality of the data collected by UltraCam systems.  As Tony said in the announcement (below), “The UltraCam brand is becoming a gold standard in the industry.” My only job was to help them determine which of the UltraCam systems was best suited for their projects. (They chose the UltraCam Falcon at the larger footprint size  at 17,310 pixels across the flight path.)

THAT, fellow marketers, is product demand.

On behalf of all of us on the Microsoft UltraCam Team, a hearty congratulations to Jeff, Tony, Jean and the entire team at XEOS Imaging. Welcome to the UltraCam Family!

Full announcement below.

- Jerry Skaw, Microsoft UltraCam Team

XEOS Imaging Purchases UltraCam Falcon

Graz, Austria — April 30, 2014 — XEOS Imaging has contracted with Microsoft’s UltraCam business unit and subsidiary to purchase an UltraCam Falcondigital aerial camera system to serve customers throughout North America.

Falcon lensThe UltraCam Falcon is offered in two image footprint sizes —14,430 or 17,310 pixels across —and two focal lengths —100mm or 70mm. XEOS Imaging selected the 100mm lens and the wider footprint, which facilitates rapid data acquisition at high altitudes to complete large area projects in the city/municipality, forestry, engineering and oil and gas markets. Project delivery time is also improved by using the UltraMap workflow software system. The highly automated processing tool handles large volumes of data and generates quality mapping products from any UltraCam flight.

“Demand for large-area mapping services has grown to the point where XEOS Imaging feels it makes sense to own a large format photogrammetric digital aerial camera, and the UltraCam Falcon fits our specifications,” said Tony St-Pierre, VP Operations and R&D at XEOS Imaging. “The balance between the Falcon’s acquisition speed and frame size gives XEOS a lot of flexibility to adapt to various project sizes and resolution requirements. The upgrade path to an UltraCam Eagle is also attractive as we continue to grow our business.”

XEOS Imaging has been producing value added imagery products (ortho mosaics, elevation data, cartography, etc.) using digital aerial imagery collected with the UltraCam family of metric cameras for a number of years. The quality of the data obtained by the UltraCam cameras was a compelling factor in the decision to buy the UltraCam Falcon at this time.

“The UltraCam brand is becoming a gold standard in the industry,” St-Pierre stated. “We can rely on the camera’s performance, and we are impressed by the level of service from the UltraCam team, pre- and post-sales.”

“Microsoft is very pleased that XEOS Imaging is adding the UltraCam Falcon as an asset to its rich pool of resources,” said Alexander Wiechert, Microsoft Business Director. “As an innovative provider of digital imagery products for many years, XEOS has the experience to obtain maximum productivity from the Falcon’s capabilities.”

About the UltraCam Falcon
The UltraCam Falcon features include:

  • PAN, color and NIR data captured in one pass
  • Choice between two image footprint sizes (14,430 pixels across or 17,310 pixels across)
  • Choice between two lens focal lengths (the standard 100mm Pan or wide angle 70mm Pan)
  • Integrated unit that contains all components in the sensor head
  • Solid-state image storage system that holds approximately 7,500 images (with 14,430 pixel footprint) and 5,200 images (with 17,310 pixel footprint)
  • Compatible with UltraNav flight management and direct georeferencing system from Applanix

About Microsoft’s UltraCam Business Unit
With its operations based in Graz, Austria, and sales and support teams in North America and Asia, Microsoft’s UltraCam business unit brings more than two decades of photogrammetry expertise to Microsoft’s Bing Maps business unit. The division is responsible for the highly successful line of UltraCam digital aerial mapping systems that today include the UltraCam Hawk,UltraCam Falcon, and UltraCam Eagle digital photogrammetric sensors, and the UltraCam Osprey nadir/oblique photogrammetric digital aerial sensor. Also offered is the UltraNav Flight Management and Direct Georeferencing system, designed to maximize the efficiency of UltraCam aerial mapping. Rounding out the UltraCam offerings is the fully integrated UltraMap workflow software system, with features that include high-density 3D point cloud creation, highly accurate and detailed digital surface model (DSM) generation, and ortho mosaicing capabilities based on an automatically generated DSM or traditionalDSM.

About Microsoft
Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

About XEOS Imaging
XEOS Imaging is based in Quebec City, Canada, and has been providing airborne photography and LiDAR services for over 10 years. Using a fleet of large and mid-format aerial cameras, photogrammetric software suites and impressive computer network capacity, XEOS Imaging provides orthomosaics and various types of elevation data to large area and corridor markets in North America. For more information about the company, go to www.xeosimaging.com  or contact Francine Fournier, Administrative Assistant Sales & Marketing, at (418) 780-2155 ext. 276 or francine.fournier@xeosimaging.com.

 

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UltraCam Support Team Expands

When I speak to prospective customers about the value of investing in an UltraCam system, I find myself speaking to three primary value proposition pillars: the Product, the People and the Promise.

Ultra Family“Product” speaks for itself. When considering the worldwide market, the UltraCam is arguably the leading selling camera brand in its class. Whether its the UltraCam Hawk, UltraCam Falcon, UltraCam Eagle or UltraCam Osprey ,we have a system to meet different stages of an organization’s project or budget needs with state-of-the-art technology. Along with that, customers are buying into an unparalleled upgrade path that allows any UltraCam nadir system to be updated to become a larger footprint UltraCam system through refurbishment, thereby protecting the original investment. Our modular UltraMap photogrammetric workflow suite allows UltraCam customers to ingest data and take it to a level 2 or 3 TIFF or JPEG image, create and export high-density point clouds, DSMs and orthomosaics, all in a highly automated, time-efficient manner. In a sound bite: premier photogrammetric tools for organizations who insist on delivering quality photogrammetric and mapping products to their clients.

When I say “People”, I am speaking of the team behind the product. This includes everyone from the exceptionally bright minds in Product Development that are responsible for designing these exceptional products, to the folks in Production, Sales, Marketing, Accounting and Administration that make it possible to bring these tools to market in a reliable and timely fashion.

And let us not forget those in Support, which also brings me to the “Promise.” Behind david workingevery UltraCam installed is a world-wide network of Support technicians that work tirelessly to ensure that UltraCam systems are delivered, installed and maintained to the satisfaction of our customers. These guys work long days, weekends and holidays. They are on call 24/7 and routinely sacrifice personal time to ensure a level of support that has earned them the reputation of being among the best, if not THE best, in the industry. Many an UltraCam customer has told me that our support is among the top reasons they do business with us.

With this in mind, I have some great news to share: the Support team is rapidly growing. While the recent announcement (below) focuses on the team in Boulder, Colorado, this is true outside of North America as well. As the announcement below points out, this means that through dedicated telephone numbers support is available 24/7 from anywhere in the world

A personal but public note to the entire UltraCam Support team: thanks, team. You are surely appreciated.

Full announcement below.

- Jerry Skaw, Microsoft UltraCam Team

Microsoft Adds to UltraCam Technical Support in Boulder, Colorado

Graz, Austria — April 15, 2014 —The Microsoft UltraCam business unit demonstrates its continued commitment to the UltraCam product line and its customers worldwide by announcing the expansion of the technical support team based in Boulder, Colorado.

support boulderSince May 2013, the team has grown from three staff members to a total of nine, which includes a photogrammetrist, implementation engineers, and a logistics technician. The photogrammetrist assists customers with accuracy issues and their transition from analog to digital work flows. Implementation engineers travel offsite to handle repairs and installations, as well as perform routine annual camera service and calibration at the Boulder lab. With cameras arriving from all around the world, the logistics technician is responsible for efficiently shipping and tracking the valuable cameras after work is complete.

“By adding to our available resources in Boulder, the support team is able to respond more quickly to questions and requests for service and installations,” said Carl Smith, Microsoft Lead Implementation Engineer. ”We expect the team will continue to grow at a rapid pace to keep up with the number of systems being introduced into the field.”

“Our Boulder lab supports the entire Microsoft UltraCam commercial product line and internal Microsoft programs,” Smith continued. “Due to the complexity of the technology, we look for candidates from top engineering schools, professionals with military electronics backgrounds and specialists with image processing expertise.”

Microsoft’s UltraCam business unit has taken a further step to support its customers by setting up three dedicated telephone numbers through which specially trained staff are available for support requests 24/7 from anywhere in the world. Depending on the time of day, customers will be connected to a support team in Graz, Austria; Boulder, Colorado; or Singapore. The goal is to minimize camera downtime by answering questions and quickly shipping spare parts without delay.

The Graz support team consists of nine support engineers, and Singapore has an additional three support personnel. The Singapore office is operated by ImageMaps, an in-country Microsoft partner. The Graz, Singapore and Boulder facilities are each equipped with a calibration lab and a workshop to repair and check cameras. In addition, United RST and Beijing Siwei provide comprehensive after-sales technical support and repair services for all UltraCam systems in the People’s Republic of China.

About Microsoft’s UltraCam Business Unit
With its operations based in Graz, Austria, and sales and support teams in North America and Asia, Microsoft’s UltraCam business unit brings more than two decades of photogrammetry expertise to Microsoft’s Bing Maps business unit. The division is responsible for the highly successful line of UltraCam digital aerial mapping systems that today include the UltraCam Hawk, UltraCam Falcon, and UltraCam Eagle digital photogrammetric sensors, and the UltraCam Osprey nadir/oblique photogrammetric digital aerial sensor. Also offered is the UltraNav Flight Management and Direct Georeferencing system, designed to maximize the efficiency of UltraCam aerial mapping. Rounding out the UltraCam offerings is the fully integrated UltraMap workflow software system, with features that include high-density 3D point cloud creation, highly accurate and detailed digital surface model (DSM) generation, and ortho mosaicing capabilities based on an automatically generated DSM or traditional DSM.

About Microsoft
Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

 

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